Comcast/BT Part 2

Well after only a few hours I got a response, here it is:

Dear Brett,
Thank you for contacting Comcast, my name is Theresa. I will be happy to assist you today.
I understand that it can be frustrating when your Comcast High-Speed Internet service does not seem to be operating to standard.
Comcast is not traffic shaping or packet shaping. We have a responsibility to manage our network to ensure that our customers have the best broadband experience possible. That means we use the latest technologies to manage our network to provide a quality experience for all Comcast subscribers. This is standard practice for network operators around the world.
We do not block access to any P2P applications, including BitTorrent. We also respect our customers? privacy and don?t monitor specific customer activities on the Internet or track individual online behavior, such as which websites they visit. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site.
There are a number of possible causes for the sudden drop in download times and Web page access rates, including*:
1. Lack of memory, such as insufficient RAM, or low available hard drive (disk) space 2. Size of the host server 3. Full tracking files on the hard drive
LACK OF MEMORY
One cause of perceived slow speeds is lack of memory, such as insufficient RAM, or low available hard drive (disk) space. If you are running other programs in the background when connected to Comcast and the Internet, they may be taking up additional resources needed for sufficient speeds. If you have more than one browser installed, or are running more than one browser, this can also take up additional memory.
Our suggestion is to close some of these programs and then proceed.
SIZE OF THE HOST SERVER
The capacity of individual host servers across the Internet will impact your ability to transfer data. Larger servers with higher processing speeds will provide faster downloads. Once you leave the Comcast network, you will be limited by the capacity of the server that manages the information you are requesting.
CHECKING THE TRACKING FILES (Cache and History)
While browsing the Internet, your computer uses cache and history files to store specific information about a Web page on your hard drive. These files enable the browser to find the same pages more quickly when you access them later.
The cache file stores page information for quick retrieval; a cached page is accessed more easily than the original page; frequent updates by the browser ensure you are getting the most recent version.
The history file stores a running list of the sites you have visited in a given time period. Please remember each time you access a new page, new information is added to your hard drive that uses valuable space.
Therefore, the cache and history files should be cleared on a regular basis--daily, if you visit a number of pages. Allowing information to accumulate in these files will slow your download speed.
If you are not sure how to clear your cache, history, and cookies, I have included the link to our help site that contains the instructions with helpful, easy-to-understand illustrations.



Written by Brett Pierce - Visit Website

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